The Catholic University of America

Connecting with the Feds: Social Media, Collaboration, & Transparency

Date: Tuesday, June 29
Time: 9 a.m. - 3 p.m.
Location: Catholic University of America, Pryzbyla Center, Room 320B

Videoof the event may be accessed at

Keynote Speaker

David L. McClure was appointed as the Associate Administrator of the U.S. General Services Administration Office of Citizen Services and Communications effective August 24, 2009. In 2010, the office was re-established as the Office of Citizen Services and Innovative Technologies. 

As Associate Administrator, McClure advances GSA’s responsibilities in serving the American people through open and transparent government initiatives to provide increased government accessibility to the public. McClure also identifies and applies new technologies to improve government operations and service delivery.

McClure most recently served as the managing vice president for Gartner Inc.’s government research team. There, he managed the global government research agenda and analyst support, and was lead researcher on government information technology management practices. McClure also served on the Obama-Biden transformation, innovation, and government reform transition team, which examined federal agency IT plans and status for the incoming administration.


Michelle Chronister is a Presidential Management Fellow at the U.S. General Services Administration. She works as a web content manager for and also coordinates their social media efforts. Michelle graduated with her MS in Library and Information Science from the University of Illinois at Urbana-Champaign in May 2009.

As VA’s Director of New Media, Brandon Friedman is responsible for devising, implementing, and overseeing the Department’s emerging media strategy. Before joining VA, Friedman served as the Vice Chairman of—an organization dedicated to getting Veterans elected to public office. While at VoteVets, he worked throughout the media to communicate defense, foreign policy, and veterans issues. Prior to his work in government and politics, Friedman served as an infantry officer in the U.S. Army—during which time he was awarded two Bronze Stars for his service in Afghanistan and Iraq with the 101st Airborne Division. In 2007, Friedman authored the combat memoir The War I Always Wanted, and has since had pieces regularly featured throughout the blogosphere—from The Huffington Post to and the White House Blog. Friedman has been interviewed and quoted by ABC News, the Associated Press, Fox News, the Washington Post, New York Daily News, Stars and Stripes, Roll Call, Politico, and many other media outlets. He has appeared on CNN, MSNBC, and C-SPAN, as well as on dozens of radio programs across the country. Friedman holds an MPA from the University of Texas at Dallas, a BA from LSU in Shreveport, and he is currently a Fellow with the Truman National Security Project.

Dr. Ingrid Hsieh-Yee is Interim Dean and Professor of the School of Library and Information Science at the Catholic University of America. Her specialty is information organization and she has taught many courses at CUA, such as cataloging and classification, Internet searches and Web design, and metadata and project management. Dr. Hsieh-Yee won research awards from the American Society for Information Science and Technology (ASIS&T) and the Association for Library and Information Science Education (ALISE). She has published numerous articles and two editions of Organizing Audiovisual and Electronic Resources for Access and won best paper awards for her works in JASIST and OCLC Systems and Services. With several metadata experts she co-authored two highly regarded editions of the National Information Standards Organization (NISO) document, “Framework of Guidance for Building Good Digital Collections”. Dr. Hsieh-Yee has been an active member of ASIS&T and ALISE since 1990.

Joey Hutcherson is currently responsible for Information Technology (IT) Infrastructure Management within the Office of the Chief Information Officer, U.S. Department of Commerce. In this role he works to standardize the Enterprise Infrastructure architecture, engineering, and strategic programs in support of the department’s Technology Development Initiative to apply emerging technology supporting Department missions and objectives.

Kim Lyall received her Master of Library Science in 2008 from the University of Maryland College of Information Studies. While in graduate school she worked at both the National Archives & Records Administration Library and the Department of Justice Main Law Library. Since graduation she has been working as an Outreach Specialist at the NASA Center for AeroSpace Information in support of NASA’s Scientific & Technical Information Program. Ms. Lyall has presented on the topic of government and social media at such events as the SLA 2009 Annual Conference, the CUA SLIS 2010 Bridging the Spectrum Symposium, and the Intelligence Community Library Consortium.

Tiffany Smith Licciardi is a Program Analyst at the Department of State’s Office of eDiplomacy. She led the development of the Virtual Student Foreign Service, and has served as Collaboration Policy Advisor on The Sounding Board and project lead for Diplopedia. Tiffany was the recipient of the 2010 NextGov Award for her work developing the Virtual Student Foreign Service. Tiffany is currently on detail to GSA for the FedSpace project.

Michelle Springer is a Project Manager of Digital Initiatives within the Web Services Division of the Library of Congress. At present her work is focusing on the identification, development, intra-agency coordination and documentation of institutional policies needed to address Library initiatives related to the use of social media, and she represents the Library on the Federal Web Managers Council. She began her Library career over 20 years ago as an Information Research Specialist in the Congressional Research Service focused on legislative initiatives in the arts and education. She received her Master's degree in Library Science from the University of California, Los Angeles (UCLA).


9:00 - Welcome, Ingrid Hsieh-Yee, Ph.D., Interim Dean and Professor, Catholic University of America School of Library and Information Science

9:15 - Keynote, David McClure, GSA

9:45 - Transparency in Open Government Plans, Patrice McDermott, OpentheGovernment.Org

10:05 - What’s New at State, Tiffany Smith, State Department

10:25 - Connecting with Veterans Affairs, Brandon Friedman, Director, New Media

10:45 - Knowledge Sharing and Data, Joey Hutcherson, Commerce

11:05 - NASA STI and Social Media, Kim Lyall, NASA Center for AeroSpace Information operated by Chugach Industries, Inc.

Lunch - Do we need a new job series? Denise Bedford, Kent State University

12:30 - Connecting with Library of Congress Collections, Michelle Springer, Office of Strategic Initiatives

12:50 - Help Wanted: Recruiting 2.0, Jaqi Ross, Manager IRS Recruitment Office Media Branch

1:10 - Future of USA.Gov, Michelle Chronister, GSA  

1:30 - Speed Sharing: What should agencies by doing next to be more transparent?  What's new at your agency?  Did you see a great feature in an open government plan?  How should agencies be using  social media tools?  Is your agency sponsoring contests? 

3:00 - Adjourn